Underwritten by American Pet Insurance Company
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Trupanion Online Support

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Policyholder & Claim Center Login

Sign In to manage your account.

Refer a Friend

Tell your friends about Trupanion and give them the same peace of mind knowing their pets are covered

Policyholder Help

What's in the policyholder area?

  • Update and manage account
  • Add another pet
  • View claim status and history
  • View policy information

Filing a Claim

  1. For your pet's first claim we will need the pet's complete medical records from both current and prior veterinary and emergency hospitals.
  2. Download & print the claim form PDF or call 888.733.2685 and we will fax or mail one to you.
  3. You and your veterinarian will need to complete our one page claim form.
  4. You will need to submit the following documents to Trupanion:
    • Completed claim form.
    • Copy of your veterinarian's itemized invoice.
  5. Fax documents to: 1-866-405-4536
  6. Mail copies of your documents to:
    Attn: Claims Team
    907 NW Ballard Way
    Seattle, WA 98107
  7. You can also email your documents to claims@trupanion.com

Note: We may request additional information from your veterinarian(s). If so, the claim processing will be delayed until we have all of the requested information. Have questions? Please contact us.

Contact Us

Trupanion - USA
907 NW Ballard Way
Seattle, WA

Fax: 866.405.4536
Phone: 888.733.2685

Trupanion - Canada
P.O. Box 34538
1268 Marine Drive
North Vancouver, BC V7P 1T2

Fax: 877.564.5353
Phone: 888.733.2685

Share a story about your pet and you be chosen as our Pet of the Week - email us at mytrustory@trupanion.com

Useful Documents

Claim Form

Email Claim Form

View Sample Policy

Boarding Fees Claim Form

3rd Part Property Damage Liability Claim Form

Advertising & Reward for Lost or Stolen Pets Claim Form