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Trupanion Policyholders & Claim Center

Sign In to Manage Account



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Sign in to:

  • Update and manage account
  • Add another pet
  • View claim status and history
  • View policy information
  • Add Additional Care Package or Owner Assistance Package
  • Upgrade from a promo policy

Filing a Claim

  1. For your pet's first claim we will need the pet's complete medical records from both current and prior veterinary and emergency hospitals.
  2. Download & print the claim form PDF or call 800.569.7913 and we will fax or mail one to you.
  3. You and your veterinarian will need to complete our one page claim form.
  4. You will need to submit the following documents to Trupanion:
  5. Completed claim form.
  6. Copy of your veterinarian's itemized invoice.
  7. Fax documents to: 1-866-405-4536
  8. Mail copies of your documents to:
    Trupanion
    Attn: Claims Team
    907 NW Ballard Way
    Seattle, WA 98107

Note: We may request additional information from your veterinarian(s). If so, the claim processing will be delayed until we have all of the requested information. Have questions? Please contact us.