Underwritten by American Pet Insurance Company
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Trupanion Online Support

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Policyholder & Claim Center Login

Sign In to manage your account.

Policyholder Help

What's in the policyholder area?

  • Update and manage account
  • Add another pet
  • View claim status and history
  • View policy information

File A Claim

  1. For your pet's first claim we will need the pet's complete medical records from both current and prior veterinary and emergency hospitals.
  2. Download & print the claim form PDF or call 888.733.2685 and we will fax or mail one to you.
  3. You and your veterinarian will need to complete our one page claim form.
  4. You will need to submit the following documents to Trupanion:
    • Completed claim form.
    • Copy of your veterinarian's itemized invoice.
  5. Fax documents to: 1-866-405-4536
  6. Mail copies of your documents to:
    Attn: Claims Team
    6100 4th Ave South
    Seattle, WA 98108
  7. You can also email your documents to claims@trupanion.com

Note: We may request additional information from your veterinarian(s). If so, the claim processing will be delayed until we have all of the requested information. Have questions? Please contact us.

Contact Us

Trupanion - USA
6100 4th Ave South
Seattle, WA 98108

Phone: 888.733.2685
Fax: 866.405.4536

Trupanion - Canada
201 – 185 Forester Street
North Vancouver, BC
V7H 0A6

Phone: 888.733.2685
Fax: 877.564.5353

Do you want to share your pet's story with us? We want to hear from you! Email us at mytrustory@trupanion.com

Refer A Friend

Tell your friends about Trupanion and give them the same peace of mind knowing their pets are covered.

Useful Documents

Claim Form

Email Claim Form

Sample Policy

Boarding Fees Claim Form

3rd Party Property Damage Liability Claim Form

Advertising & Reward for Lost or Stolen Pets Claim Form

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